Hi Justinas,

Virginia, myself, Laura and Ann have made it back safely to our respective homes in Ohio and Pennsylvania in America, and we are already missing Lithuania.  Never in our wildest dreams did we ever expect to have the opportunity to visit our heritage and the homeland of our ancestors, especially given the Soviet times of our growing up period.  Yet, we did visit the homeland, we toured the entire country, we found our heritage, and we have great memories and photos to share for a lifetime.  I hope you appreciate how special the services you provide are… you are more than just a “travel agency”… you are an opportunity to explore a country and to connect with relatives.
I have spoken with Virginia, Laura and Ann, so what is included in this email are comments from all of us.
First, we have no serious complaints.  We loved the tour, we loved Loreta, and we loved just about everything else connected with our “Lithuania Experience.”  However, you have asked for feedback, and since anything can be improved, these are our comments.  We hope you will find them useful.
The women were really looking forward to the Mineral Baths in Druskininkai. We would suggest that in future tours, the travelers would be given the option of arriving in Druskininkai in time to enjoy some of the spa activities in lieu of visiting the Grutos Parkas.  I know the ladies in our group would have rather had the relaxing time in the Mineral Baths at Druskininkai instead of the Stalin/Lenin museum.
It would have been nice to have some guidance on tipping our tour guide (Loreta).  We thought she was very knowledgeable, and certainly went above and beyond the call of duty when it came to helping to identify our ancestors.  She has a very unique gift of talent in this regard.  We really loved just being with her (even given her “dry” sense of humor by America standards), and we would be very honored if she ever visited America again – I can tell you for sure that she would have a no-cost place to stay at our houses in Ohio or Pennsylvania… it would be our pleasure, and we have told her so.
I took over 600 pictures on the trip.  I promised to send Loreta some, which I will.  If you want some as well, I am happy to send – just let me know.
Justinas, thank you again for a wonderful experience.  All in all, we could have not asked for a better visit, or better arrangements from a travel agency.  Please feel free to use me as an excellent reference for your agency.  You may also use any of my comments or the pictures I will send to you in your promotional efforts.

With kind regards,

Gary